Refund and Returns Policy

Last Updated: August 30, 2026

At Opuli Apparel LLC, we want customers to feel confident when shopping with us. This Refund & Returns Policy explains the general requirements for returns, exchanges where available, damaged products, cancellations, and refunds.

Please review this policy before placing an order.

1. Return Period

Eligible products may generally be returned within 30 days of delivery.

To be considered for a return, an item should:

• Be unworn and unused

• Be in substantially the same condition in which it was received

• Have original tags attached where applicable

• Include original packaging where reasonably possible

• Be free from stains, odors, washing, alterations, or customer-caused damage

• Be accompanied by proof of purchase or valid order information

Products that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

info@opuliapparel.click

Please provide:

• Your name

• Order number

• Item you wish to return

• Reason for the return

• Relevant photos if the product is damaged, defective, or incorrect

After reviewing your request, we will provide available return instructions if the return is approved.

Products sent back without prior authorization may not be accepted.

3. Return Shipping Costs

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise determined by Opuli Apparel LLC or required by applicable law.

We recommend using a tracked shipping service when returning merchandise.

We cannot guarantee responsibility for a return shipment that is lost or damaged before reaching the designated return destination.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing a significant component

• Materially different from what was ordered

contact us as soon as reasonably possible.

Please include your order number and clear photographs showing the issue.

After reviewing the situation, we may offer an appropriate resolution such as:

• Replacement

• Refund

• Return authorization

• Other reasonable solution

The appropriate resolution may depend on the specific circumstances.

5. Non-Returnable Items

Certain products may not qualify for return, including:

• Items that have been worn

• Washed products

• Products damaged after delivery

• Products with stains or odors

• Items with removed tags where applicable

• Items returned outside the applicable return period

• Products clearly marked as final sale

• Customized or personalized products, if offered

• Certain products that cannot reasonably be resold for hygiene reasons

If you are unsure whether your product is eligible, please contact us before returning it.

6. Exchanges

Exchanges may be available depending on product inventory and circumstances.

If you need a different size, color, style, or item, contact us at info@opuliapparel.click.

In some cases, you may be asked to return the original item and place a separate order for the replacement.

We cannot guarantee that a requested replacement product will remain in stock.

7. Refunds

Once an approved return is received, we will inspect the item.

If the return meets the applicable requirements, a refund will generally be issued to the original payment method.

Refund processing may require additional time after approval.

Your bank, card issuer, or payment provider may also require several business days to post the refund to your account.

8. Refund Amount

Approved refunds generally cover the eligible merchandise value.

Original shipping fees and return shipping costs may not be refundable unless:

• We sent an incorrect item

• The item arrived damaged

• The item was defective

• We otherwise determine that shipping costs should be refunded

• Applicable law requires otherwise

9. Missing or Delayed Refunds

If you have been notified that your refund was issued but have not received it:

1. Check the original payment account.

2. Contact your bank, card issuer, or payment provider.

3. Allow the provider’s standard processing period.

If the refund still does not appear after the normal processing period, contact us for assistance.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests when reasonably possible.

However, an order may no longer be cancellable once it has entered processing, fulfillment, or shipping.

If cancellation is no longer available, you may need to follow the return process after delivery.

11. Incorrect Shipping Information

Customers are responsible for entering accurate and complete delivery information.

If an order is returned due to:

• An incorrect address

• An incomplete address

• Refused delivery

• Failed delivery attempts

• Other circumstances outside our reasonable control

additional shipping charges or related costs may be deducted from an eligible refund where permitted.

12. Policy Changes

We may update this Refund & Returns Policy as our store procedures or applicable requirements change.

The policy posted on our website at the time of an applicable transaction will generally govern that order, subject to applicable law.

13. Contact Us

For questions about returns, refunds, cancellations, or damaged items, please contact:

Opuli Apparel LLC
5830 E 2nd St Ste 7000, Casper, WY 82609, USA

Email: info@opuliapparel.click
Phone: +1 (307) 266-3179